UPDATE 2: I received the information needed to return the non-working treadmill. I received my new treadmill on Saturday, 8/3/24. I was able to set it up and try it out. I have been able to use it for 3 days. I have only used it for 30-45 minutes each day. So far, it is continuing to work well. I would like to send a shoutout to Soko from Deerrun's Customer Service. She has been in constant contact to make sure that I knew the status of the new treadmill and that I was able to get it up and running. Even though I wasn't thrilled with the customer service through the Deerrun site, at first, I can now confidently say that the customer service I have received since reaching out through Amazon has been amazing. I would definitely recommend this treadmill from this company, at this time!
UPDATE: I finally heard back from Tech Support. The issue can't be resolved remotely. They offered a refund or exchange for new treadmill. They will send the shipping label for me to return the current treadmill. Because of the other great reviews I have read about this treadmill, I am going to try the exchange. Maybe it was just a one-time thing that I got a bad treadmill? Will update post with more info.
I followed the instructions for proper set up. I used the treadmill for 30 minutes. I paused it using the remote. When I came back, I started it up using the remote control and walked for 2 minutes. The treadmill shut off, beeped and showed an "Er 13" code. I looked in the manual and it said to "ascertain whether the treadmill is experiencing severe interference from external signals." I couldn't find any additional information in the manual about what that means or how to "ascertain" the interference. I called customer support and they asked me to send an email with pictures of the error code and the model number. I sent it Thursday morning and have yet to receive any contact from the company. I checked the FAQ's on Amazon and several things said to refer to the manual to find the reset button, find the internal breaker, or check for loose wires around the motor. However, I couldn't find anything in the manual that showed where or how to find those button or how to access the wires around the motor.
I called customer support today. They said they would make sure Technical Support addresses the issue and I should hear back within 24-48 hours. I will update my review when/if I hear back from Tech Support. Right now, I am completely unhappy!
Brand | DeerRun |
---|---|
Color | 1-White |
Product Dimensions | 54"D x 24"W x 7"H |
Item Weight | 45 Pounds |
Material | Alloy Steel |
Maximum Speed | 3.8 Miles per Hour |
Special Feature | Portable, Shock Absorbent, Lightweight, Wheeled |
Recommended Uses For Product | Walking Jogging and Running |
Target Audience | Adult |
Maximum Horsepower | 2.5 Horsepower |
Assembly Required | No |
Display Type | LED |
Power Source | Corded Electric |
Included Components | User Manual |
Metrics Measured | Speed, Calories Burned, Time, Distance |
Product Benefits | Weight Loss Support, Improve Muscle Strength, Improve Bone Strength |
Maximum Weight Recommendation | 265 Pounds |
Deck Length | 16 Inches |
Deck Width | 35.5 Inches |
Frame Material | Alloy Steel |
Speed Rating | 3.8 miles per hour |
Input Power | 800 Watts |
Minimum Speed | 0.6 Miles per Hour |
UPC | 694743407693 |
Model Name | DR2-BA-02 |
Manufacturer | DeerRun |
Item Package Dimensions L x W x H | 48.35 x 22.44 x 5.51 inches |
Package Weight | 21.18 Kilograms |
Item Dimensions LxWxH | 54 x 24 x 7 inches |
Brand Name | DeerRun |
Suggested Users | unisex-adult |
Number of Items | 1 |
Part Number | BA04 |