Apple iPhone XS, US Version, 256GB, Space Gray - Unlocked (Renewed)

4.2 4.2 out of 5 stars | 21,269 ratings

Price: 199

Last update: 08-06-2024


About this item

This phone is unlocked and compatible with any carrier of choice on GSM and CDMA networks (e.g. AT&T, T-Mobile, Sprint, Verizon, US Cellular, Cricket, Metro, Tracfone, Mint Mobile, etc.).
Tested for battery health and guaranteed to have a minimum battery capacity of 80%.
Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
The device does not come with headphones or a SIM card. It does include a generic (Mfi certified) charger and charging cable.
Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.

Product information


Top reviews from the United States

Teaziah
5.0 out of 5 stars It’s a good XS. I’m impressed.
Reviewed in the United States on May 16, 2024
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 PROS about my refurbished iPhone XS: The battery health is 100% which is excellent. Also, I picked the gold color and I love it. The charger isn’t the best quality but it does the job. CONS : This is an older iPhone, which means the battery percentage drops like crazy, even with power saving mode on. Overall, I like this phone, very reliable and fast like any other iPhone model. Thanks
Customer image
Teaziah
5.0 out of 5 stars It’s a good XS. I’m impressed.
Reviewed in the United States on May 16, 2024
PROS about my refurbished iPhone XS: The battery health is 100% which is excellent. Also, I picked the gold color and I love it. The charger isn’t the best quality but it does the job. CONS : This is an older iPhone, which means the battery percentage drops like crazy, even with power saving mode on. Overall, I like this phone, very reliable and fast like any other iPhone model. Thanks
Images in this review
Customer image Customer image
twitch.tv/mayhemreignstv
5.0 out of 5 stars Mint condition, 88% battery
Reviewed in the United States on April 18, 2024
I bought this one from cell surfers since I know that refurbished quality can vary by seller. For the most part, it's amazing how well this phone holds up. I got it as a replacement for my 2020 SE that I cracked, since I don't want to do the screen replacement myself and patching that up as a spare and around the house phone made much more sense than having the repair done. Was not impressed with the packaging, but it managed to arrive in pristine condition nonetheless. Really, the only noticeable shortcomings to a new iPhone is in the speaker(But what are you doing listening to music through the phone speaker or anything else, for that matter?), and of course, cell reception because newer radio bands have been put into deployment. But considering this phone would be on my car set up 99% of the time, which has a modern 5G radio, that was not a concern at all. I saved about 800 bucks for something that does the purpose perfectly. It is a very sleek Phone. I like it better than some of Apple's modern designs.
Sage
5.0 out of 5 stars So much better than Reebelo
Reviewed in the United States on September 8, 2023
I originally bought an iphone xs (renewed) from Reebelo because they had a better price than Amazon. I read the return policy in case the product had any issues. Their return policy states you can return no questions asked in the same condition received within 14 days. The only reason I was purchasing a new phone was because my camera was broken...completely broken. I received the phone, it seemed bigger in size just slightly and thicker than my xs. I shrugged it off, started the process of transferring over all of my info from my old phone to the new phone...and it just wouldn't take. This should have been an easy process, usually automatic, but I had trouble right from the start. I decided to return it. I emailed the company asking for a return label (free), and their response was I needed to send in 4 pictures of the phone...what?! This is not in the return policy whatsoever...I would never have purchased it, because I had no camera!! I emailed with this response, and they literally told me to use a friend's or neighbor's camera!? I immediately disputed the charge with my credit card company...after much back and forth, I finally got the return label. What a horrible company! This instilled in me that, eventhough it was a little more expensive on Amazon...they never would have put me through this hell if I was following the return policy. Now to this iphone I received from Amazon, it's perfect so far, I've had it a few days, the transfer from old to new was seemless, done automatically by having the 2 phones close to each other, it is exactly the same size as my old phone, no scratches, and best off, the camera works perfectly.... I learned my lesson and will not stray for a cheaper price (and greater headache) again. Thanks Amazon!
Mr. B
4.0 out of 5 stars You Get What You Pay For
Reviewed in the United States on July 11, 2024
The phone is great, but the battery runs down quickly and there was a nick on the camera glass. It’s out of the view of the camera, but it’s still there.
Dan G.
1.0 out of 5 stars Battery defective. Amazon refused to honor replacement arrangement.
Reviewed in the United States on February 5, 2022
I received the phone within 2 days of ordering. The packaging was fine and initially it appeared to be in great condition. However, I checked the battery health on the first day which stated “Important Battery Message: Your battery’s health is significantly degraded.” The Maximum Capacity for the battery was 78%. No problem, I thought, because one of the reason’s I bought from Amazon is that the phone was advertised “to have a battery which exceeds 80% capacity relative to new” and was “Guaranteed by Amazon” to be “eligible for replacement or refund within 90 days of receipt if you are not satisfied. “

Well clearly, I was not satisfied to receive a phone with a significantly degraded battery. So, I called Amazon Customer service to explain the problem and request a replacement. I did this on the same day I received the phone. The representative was helpful and told me he would send out a replacement immediately, and even upgrade the shipment method for no extra charge. He also told me, both in conversation and in writing to “use the box the replacement comes in to return the original.” That way, I would not be without a phone while waiting for the replacement to arrive.

The day the replacement was scheduled to arrive and but had not, I called Amazon customer service back to inquire about the status. Much to my surprise, I was told the replacement phone order had been cancelled by the third-party seller because the original had not been returned. This irritated me for two reasons: (1) I had never been notified the replacement order had been cancelled—apparently, had I not called Amazon was simply going to drop the issue, and (2) I was specifically told by Amazon Customer Service that I did not need to return the original until the replacement was received.

I told the agent this was unacceptable and wanted the replacement sent to me, as had been previously arranged. When it became clear that she would not be able to help me, I asked to speak with her manager. After providing her with my phone number, she said her manager would call me back. That phone call never happened.

The following day I called Amazon customer service again, now the third time trying to get this issue resolved. I explained the steps I had taken thus far and was put on hold so the representative could verify if my replacement order “was legit.” When I asked what “legit” meant, she said she needed to verify if this was unusual activity on the account because it was a phone purchase. I told her that of course it was legit, as I had email documentation regarding the entire process!

After being on hold, she came back and told me the replacement phone would be delivered within 5 days. She also said she would personally call me on that day to verify that it was received. I asked her to clarify that I would receive the replacement first, prior to sending the original back, according to the instructions I had previously received via email. She looked up that email and saw it said: “Please feel free to use the box the replacement comes in to return the original…” After reading that she placed me on hold again.

After a minute or so, she came back on the line and asked if she could place me on hold for an additional few minutes. I asked why. She said she was trying to find out what went wrong with the first replacement order. When she came back on the line, she told me “to be on the safe side” I should return the original defective phone first to receive a replacement. I reiterated that this was unacceptable and that I had held up my end of the bargain and done exactly as Amazon had told me to do. I wanted the replacement sent first before I returned the defective phone. She said the email I received was in error and the person who sent it made a mistake—the defective phone would need to be returned before the replacement is shipped out. I told her that while I understand that people make mistakes, I did not think I should be penalized (i.e., be without a phone for at least 5 days) for a mistake that Amazon made. She apologized for the mistake but made it clear that I would not receive a replacement until the original was returned. I informed her I would be writing a negative review.

To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled without being notified, and Amazon refused to follow through on the terms of their agreement. One star.
Customer image
Dan G.
1.0 out of 5 stars Battery defective. Amazon refused to honor replacement arrangement.
Reviewed in the United States on February 5, 2022
I received the phone within 2 days of ordering. The packaging was fine and initially it appeared to be in great condition. However, I checked the battery health on the first day which stated “Important Battery Message: Your battery’s health is significantly degraded.” The Maximum Capacity for the battery was 78%. No problem, I thought, because one of the reason’s I bought from Amazon is that the phone was advertised “to have a battery which exceeds 80% capacity relative to new” and was “Guaranteed by Amazon” to be “eligible for replacement or refund within 90 days of receipt if you are not satisfied. “

Well clearly, I was not satisfied to receive a phone with a significantly degraded battery. So, I called Amazon Customer service to explain the problem and request a replacement. I did this on the same day I received the phone. The representative was helpful and told me he would send out a replacement immediately, and even upgrade the shipment method for no extra charge. He also told me, both in conversation and in writing to “use the box the replacement comes in to return the original.” That way, I would not be without a phone while waiting for the replacement to arrive.

The day the replacement was scheduled to arrive and but had not, I called Amazon customer service back to inquire about the status. Much to my surprise, I was told the replacement phone order had been cancelled by the third-party seller because the original had not been returned. This irritated me for two reasons: (1) I had never been notified the replacement order had been cancelled—apparently, had I not called Amazon was simply going to drop the issue, and (2) I was specifically told by Amazon Customer Service that I did not need to return the original until the replacement was received.

I told the agent this was unacceptable and wanted the replacement sent to me, as had been previously arranged. When it became clear that she would not be able to help me, I asked to speak with her manager. After providing her with my phone number, she said her manager would call me back. That phone call never happened.

The following day I called Amazon customer service again, now the third time trying to get this issue resolved. I explained the steps I had taken thus far and was put on hold so the representative could verify if my replacement order “was legit.” When I asked what “legit” meant, she said she needed to verify if this was unusual activity on the account because it was a phone purchase. I told her that of course it was legit, as I had email documentation regarding the entire process!

After being on hold, she came back and told me the replacement phone would be delivered within 5 days. She also said she would personally call me on that day to verify that it was received. I asked her to clarify that I would receive the replacement first, prior to sending the original back, according to the instructions I had previously received via email. She looked up that email and saw it said: “Please feel free to use the box the replacement comes in to return the original…” After reading that she placed me on hold again.

After a minute or so, she came back on the line and asked if she could place me on hold for an additional few minutes. I asked why. She said she was trying to find out what went wrong with the first replacement order. When she came back on the line, she told me “to be on the safe side” I should return the original defective phone first to receive a replacement. I reiterated that this was unacceptable and that I had held up my end of the bargain and done exactly as Amazon had told me to do. I wanted the replacement sent first before I returned the defective phone. She said the email I received was in error and the person who sent it made a mistake—the defective phone would need to be returned before the replacement is shipped out. I told her that while I understand that people make mistakes, I did not think I should be penalized (i.e., be without a phone for at least 5 days) for a mistake that Amazon made. She apologized for the mistake but made it clear that I would not receive a replacement until the original was returned. I informed her I would be writing a negative review.

To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled without being notified, and Amazon refused to follow through on the terms of their agreement. One star.
Images in this review
Customer image
Crystal Kirby
5.0 out of 5 stars Works great
Reviewed in the United States on July 6, 2024
Phone works fine have had it for over a year now
Dreski
5.0 out of 5 stars Looks and feels brand new
Reviewed in the United States on July 13, 2024
I needed a replacement phone this one was perfect

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