My son's computer want work anymore, and I've tried to summit a claim for a refund or any page. But every time I have click on a page to get my refund it's says page isn't found. I've called them twice and no one has me called back. Also when you call the company, it hangs up on you every singletime. This is definitely a scam company. My warranty has expired through Amazon and they can't even helped me, moreless The Company Alarco hasn't done anything either. This brand and company are both horrible. I definitely wouldn't buy anything from this company again. Also I bought a 2 year warranty. Nothing hasn't been done about it yet!!!!.