I have been using Turbo Tax since it first came out, way back. Always worked, always easy, until this year with this version. It is even being installed on the same computer as the last few years. I bought it, installed it, updated it and got this error when trying to start a new return. Uninstalled, reinstalled multiple times, no change. Returned it and got a replacement, same thing, same error, multiple times. I can't believe Intuit has produced a product like this after all of these successful years. I have submitted two support requests and have received zero response over a 2 week period. I returned this twice, because it would not work both times. Went to another local store, purchased the same thing and noticed the box and security is very different, this one has no security seal, the store bought one does. Took it home, installed much faster than this one, the local one asked me to enter license code, this one did not and the new one installed and worked flawlessly the first time. I was in and working in about a fourth of the time.
I am quite convinced that these versions on Amazon are not real, legitimate versions, but tainted copies. STEER CLEAR of the versions on Amazon.