GE Profile Opal 2.0 XL with 1 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hour

3.9 3.9 out of 5 stars | 2,140 ratings

Price: 649

Last update: 01-12-2025


About this item

OPAL NUGGET ICE, THE GOOD ICE: Serve up chewable, crunchable, craveable nugget ice that's ready fast and retains its flavor, unlike traditional hard cubes. Refreshing nugget ice is made from compacted ice flakes and is perfect for your favorite beverages
WATER TANK: Eliminate the need for an outside water source with an attached water supply for ice, which allows you to produce up to three times more ice and Easily detaches for water filling and clean up
BUILT-IN WIFI AND VOICE CONTROL: Pair your ice maker with the SmartHQ app to monitor device status and schedule fresh ice. Receive automatic software updates that include ice maker features and access voice control capabilities through Alexa and Google
38 POUNDS OF ICE PER DAY: Begin enjoying your first batch of ice in 10 minutes or less. Never run out of nugget ice thanks to a large capacity ice maker that makes 1.6 lbs of fresh ice per hour and the removable drawer holds up to 3lbs of ice at a time
CONVENIENT CLEANING SOLUTIONS: Advance cleaning system that helps sanitize and descale when used regularly, keeping ice tasting fresh and machine performance at its best. Water filter (P4INKFILTR) and cleaning kit (P4INKCLEAN) sold separately

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Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. You can find out more about the exceptions and conditions here.
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GE Profile Opal 2.0 XL with 1 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Stainless Steel

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Top reviews from the United States

John F Winkeler
5.0 out of 5 stars Buy Once Cry Once - Best countertop ice maker around
Reviewed in the United States on December 8, 2024
I had looked at this and dismissed it due to the cost. After buying a "more affordable" ice maker that you could hear hammering away while it made ice, I broke down and bought this. The old adage "Buy once Cry once" is true here. This Opal ice maker makes copious amounts of ice, the reservoir is easy to fill and the drainage system on this ice makers makes it easy to clean and maintain. When you get this machine it seems like a real appliance, not some plasticky gimmick. The packaging is top notch, mine even was shipping with a plywood base inside the box to maintain shape and reduce deformation. When running, the machine is reasonable quiet the dropping of the ice is louder than the compressor. I regret buying a cheaper competitor and wish that I had put that cash toward this instead.
Mrs Jones
5.0 out of 5 stars Fantastic ice!!
Reviewed in the United States on November 12, 2024
Love this machine!! The ice is small and soft and perfect!! The only issue is the noise it makes when it makes ice. Otherwise it’s quiet.
Sunshine
1.0 out of 5 stars Great machine, horrible QC, sub-par CS
Reviewed in the United States on October 4, 2024
UPDATE: I got the third unit and IT'S ALSO DEFECTIVE. I'm convinced there is ZERO quality control going on at GE, and I am extremely dissatisfied with the service. It takes AGES to get anything done, and their support phone line closes before I get off work most days, so it's near impossible to reach them on top of that. I can't use the actual word here, but enborkification is very real, and I will not be purchasing from GE anytime soon.

TL;DR: Great machine if you can get a good one. I got three defective units in a row, one of which appears to have been used before. Currently waiting for a FOURTH replacement unit. Customer service has inconvenient hours and seemingly can't play most video files (.mov with h.264 seems to work best for them). 2/3 of the reps I spoke to were great, the other one being frankly pretty rude. For now, I'd recommend getting a 'dumb' nugget ice maker, a cheap outlet timer (like the ones for fish tank lights) if you need the scheduling feature, and set calendar alerts for cleaning and descaling.

I want to start off by saying I love this ice maker. Nugget ice is great, I love the smart features, I love the design, and I love how easy it is to use. The instructions, especially in the app, are clear and thorough. The machine tells you exactly what it needs on both its display and through push notifications to your phone. The scheduling feature is great, and allows me to have ice in the morning and when I get home without wasting energy when I'm away. It's decently quiet for the amount of ice it pumps out with the occasional fit of light noise, mostly quiet squeaking every now and then. That is if you get one that works properly.

Now, for how expensive this thing is, I would expect some good QC. My first unit developed a rapid tapping noise whenever it was running within the first couple of months. Since this was near a major living area in my home, this was unacceptable. I do not have hard water where I live, and I only ever put filtered water through it. I cleaned it whenever the cleaning light came on, and I took very good care of it. After some fruitless troubleshooting, I decided to contact customer support only to find out you can only CALL them since Opal apparently has its own support separate from GE. This would have been fine, except I had to take time off work to contact them, as their business hours lined up perfectly with my own work schedule, not that I could have known that going in since Opal Support doesn't have its hours posted anywhere at time of writing.

Having done that, they actually took my call quite quickly and were pretty friendly and attentive despite connection issues from a storm at their office at the time. They sent me an email so I could reply with the information they needed. Their computers seem to have trouble with certain video files, so if you need to send them videos, make sure you sufficiently compress them and do NOT use HVEC encoding or the MP4 video format. After working through the technical difficulties in communication, they sent me an advance replacement, which was great and more than I was expecting. I thought that'd be the end of it, but I had issues with the replacement immediately.

The replacement I got looked used (not refurbished), and since I initially paid for a NEW unit, I was pretty disappointed. There was a large scratch across the top panel, a scuff on one of the sides, and a chip in the front control panel that could be seen from across the room. Even after bringing this up with support in a follow-up email, they said I still had to send the first one back since the RMA was tied to its serial number and I would need to initiate another exchange, so I set up the second ice maker and cleaned it thoroughly.

After turning the second one on, it was noticeably louder than the initial one. It buzzed loudly like a power transformer, but that wasn't even the worst thing about this one. On top of making ice more slowly than the first one, it shuts off and refuses to make ice seemingly at random. Every time this happens, it needs to be unplugged for 20-ish seconds, then plugged back in and have the power button pressed, which is tough on my knees since it's plugged in under my counter. Consequently, the scheduling feature, one of my favorite things about this machine, is no longer reliable since no one knows when it will decide to go on strike.

I tried to contact support via email again, but even after a few attempts over the course of just over a week, I didn't get a response, so I had to take more time off work to call their support line again to talk to a rep. This time, I was on hold for about 15 minutes with an estimated wait time of 0 before being connected to a rep. This rep, unlike the first, made me feel like I was inconveniencing her by seeking support, and like I was an idiot for asking clarifying questions to make sure we were on the same page. She also seemed like she wanted to pass me off to Opal WiFi support (which is bafflingly ALSO its own separate service) to troubleshoot the "connection issues" I wasn't having with this device. I was told to send more info to our existing email chain and the rep hung up to "let me do that" rather than just hanging on the line while I did.

After sending the info, I was connected to a different rep and had a better experience similar to my first contact (no wait time, friendly rep), which was a relief. A second exchange is now arranged, but this time I'm not getting an advance replacement and I will be without ice for about two weeks.

For something this expensive, this level of QC is frankly embarrassing. I bought it in May of 2024 and still don't have an acceptable unit. I'm starting to think they're taking this long on purpose to dodge honoring their 1-year warranty. With service and QC like this, I cannot in good faith recommend this product, as much as I liked it the first month I had it.
Amazon Customer
5.0 out of 5 stars Amazing Ice❤️FYI on noise
Reviewed in the United States on October 12, 2024
Love it! I am going to address the noise first. So it is silent -when the ice container is full. When you remove ice from the ice bin it will make ice again until full so there is a small noise maybe like a small dishwasher sound to me. Infact my husband never noticed it until I pointed it out to him????. We have had it two days and it is wonderful. Our son had this one and we all used it at a family get together. So I wanted one and it's just 2 of us so it should do Amazing. Highly Recommend if you love this kind of ice- we call it Sonic Ice as we have Sonic's that use this ice in their drinks. Enjoy we sure are!
Gregory Mueller
5.0 out of 5 stars Very Dependable Ice Production
Reviewed in the United States on December 7, 2024
We’ve used 1-2 ice machines annually, struggling with slow ice production. The GE Ice Maker solved this issue, providing consistent ice even during hot days and parties. We highly recommend it..
elguaposweater
4.0 out of 5 stars Quality ice and plenty of it. Noise level is tolerable but noticeable. Descaling process is a pain.
Reviewed in the United States on January 16, 2024
The setup is relatively easy, but there is a cleaning process that takes a while. Once you set it up and get it running, it does a good job producing ice and it does so relatively quickly. We have 3 people in our home and we're not extremely heavy ice users, but we all use ice. We have not gotten low yet. For a party, we would probably need to save a batch or two of ice and put it in the freezer. The small nuggets produced by the Opal make my wife happy. She's an ice cruncher. The ice taste is good. I will say that we fill the reservoir tank from the filtered water from our refrigerator.
Also, we have had the Opal running every day for around 3 weeks now and the cleaning indicator came on for the first time yesterday. I believe that means it has run for 100 hours and they recommend doing a descaling. I started the process yesterday around noon. It takes a while and requires almost a half gallon of vinegar. I finished the descaling process this morning. It takes around 18 hours because they want the vinegar to break down any calcium build up. Our water is not super hard, but I could definitely see a bit of crust starting to form in the water reservoir inside the unit, so I will continue to do the descaling process when I can. If you have very hard water, you might find that you have to do this every other week or more. That's not the unit's fault. I have a friend who also has the Opal. I think he has had his for almost a year and he says he has never descaled his. I worry that it would become so crusted up at some point that it could do damage to the unit, so I will continue to do the cleaning process.
As far as the app, it works okay, but I don't find it particularly useful. I have set a schedule so the unit doesn't run all night long when no one is using it. It goes off around 8pm and turns on around 3am so there is fresh ice for us to use in the morning. You can also turn it on or off remotely, but ...why would I need to? It's another thing to have on my phone that takes up memory and requires updates and logins. Just make all the same functions available in the unit. I guess the app is easier for them to update than the unit.

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