(In case you don’t care to read the following essay, I just need to say, Amazon is amazing and their customer service always goes above and beyond. THANK YOU AMAZON. Ceasing with the butt kissing now.)
Unless you love wasting money and toner, DO NOT BUY THIS MODEL!
Imagine this nightmare I'm living:
You have a project due the next day, but you're not sweating it. This printer is new, it's not going to give you any problems. Except it decides it's done using the toner left in its cartridge. It hasn't even made it to 1,000 pages - it makes it to 799. Are those 799 full ink pages? No. It's mostly one address per page printed in size 14 font. This printer has been hijacked until you buy a brand new Brother brand toner cartridge. You then spend an hour with a Brother rep:
Us: Yes. I need to reset the toner. I was able to do it on previous models by pressing cancel and secure, but the buttons aren't working on this one.
Brother Rep: I can help you with that!
Us: Thank you, that would be great.
Brother Rep: You are welcome.
Brother Rep: Did you replace the toner?
Us: No, it doesn't need to be replaced, it needs to be reset.
Brother Rep: Are you getting an error on the brother machine's display?
Us: Yes, it says replace toner cartridge black (bk).
Brother Rep: Thank you. Did you recently replace the black toner cartridge?
Us: No, it has not been replaced since we bought it, we've hardly used it.
Brother Rep: Thank you.
Brother Rep: Thank you for waiting. There is no toner reset steps for the HLL3210CW. Also, the machine comes with a starter cartridge that prints approximately 1,000 pages.
Brother Rep: The approximate toner yield is in accordance with the testing protocol ISO/IEC 19798 (Letter). The testing protocol involves continuous printing of a 5% coverage sample page of text. Users who typically print documents with a toner coverage higher than 5% should expect a lower page yield per toner cartridge.
Brother Rep: In order to remove the "replace toner" message, you would have to replace the toner cartridge.
Us: So because the black toner is "out", the entire printer is hijacked? What if I no longer wish to print with black ink, and only want to use yellow, magenta, or cyan?
Brother Rep: <SPAN><DIV><DIV>Your printer is designed to stop ALL printing operations when any of the toner cartridges have reached their end-of-life.
Us: So Brother completely did away with being able to reset the toners?
Brother Rep: No, however, your machine does not have the option to reset the toner count. If there is an issue with the toner, you have a 90 day warranty.
Us: The printer itself has a 1-year warranty. What does that cover? Brother Rep: One moment.
Brother Rep: I am still working with you.
Us: Great
Brother Rep: Thanks.
Brother Rep: Thank you for waiting. The 1-year warranty covers a 1 year exchange for any mechanical malfunctions.
Us: I feel this issue is a mechanical malfunction since the three previous Brother printers had manual toner reset functions, but I'm guessing Brother doesn't feel that way?
Brother Rep: Please wait.
Brother Rep: Please press the up or down arrow and select machine info.
Us: okay
Brother Rep: Then check the page counter.
Us: Black is at 799. Does it count how many pages come out of the machine?
Or how many full 8.5x11 pages of ink have been used? Because the main thing we use this printer for is printing one address on a 5x7 piece of paper.
Brother Rep: How many pages.
Brother Rep: The starter cartridge that prints approximately 1,000 pages.
Brother Rep You will need to replace the toner.
Brother Rep: The testing protocol involves continuous printing of a 5% coverage sample page of text. Users who typically print documents with a toner coverage higher than 5% should expect a lower page yield per toner cartridge.
Brother Rep: If you would like to confirm this, please contact s via phone. Phone support is available at 1-877-276-8437. We are open Monday through Friday, 9am to 9pm Eastern time.
Commencing rant: Depending on which Brother printer you have, how well you Google and YouTube, and whether or not you have turned off the auto-update firmware, you might be able to reset the toner, which will allow you to (SHOCKINGLY) use up the toner that's still left in the cartridge. Often, for hundreds of pages more. However, Brother is a greedy planet hater, a killer of the environment. They would rather you spend your hard-earned money and throw a still-good chunk of plastic away than actually let you use up what they have given you, what you have already paid for.
We should be allowed to use the ink until it starts to fade! I have the right to a barely readable printout! I have the right to chose to switch to blue ink if the black is out. Except Brother says I don’t. I have to buy and replace the black ink before I can use any other ink. "Sucks to be you," says Brother.