I wish I had images- I would have if they had not readily accepted my request to return they day it arrived. This product is advertised as excellent condition- it could not be further from that. To begin, a came with some minor scratches- okay, that's not too big a deal, I'm gonna buy a case for it anyway. Then, as I am setting up the watch , I notice that the screen physically moves into the watch as I press buttons. It was pretty dark in my room, so I turn on the lights, take a closer look and it appears that either A) The screen had come off and they had tried to glue it back together with the equivalent of elementary Elmer's glue OR B) The Apple Watch adhesive had been extremely used and worn out- to the point where the adhesive was "leaking" over the edges of the screen- something fatal they failed to inspect. I am almost sure it is the former given that the adhesive seems it was applied as the real apple watch adhesive is located inside the lining of the screen rather than on its outside edges. Obviously, this scenario is far worse and demonstrates the carelessness of this company. This I presume would be a major compromise of the waterproof aspect of the watch as under the screen, all of the mechanics are exposed to the elements. Cases are often not waterproof either for the Apple Watch since the watch itself is already waterproof, so that would not fix the issue. Now, I did request to refund the day of, reporting the exact issue, and wow! They accepted! Happy Ending! Not quite.
As you might expect, the customer service was not great either.
I will admit that I physically returned it a few weeks after- I was terribly busy and this apple watch that I was already promised a refund for was not at the top of my list of concerns. By the way- the deadline was in late December. I had returned it in the first third of the time they wanted it back. Fast-forward, and I see that they had charged me a "restocking fee" of HALF OF PRICE OF THE WATCH. I payed $270 for this "excellent condition" device only to be dealt a hole of $135 in the wallet. I was essentially paying to repair the watch, and for them to sell it to another poor soul. The cost to actually repair it is much cheaper by the way, and you could probably do a better job. Nowhere do they mention a restocking fee, especialIy not such a large one. I, obviously angry, had to control myself when talking to their customer service- which was hardly a service and more of an insult. I asked for a full refund in what one would consider polite given the circumstances. Here's the kicker. They had the AUDACITY to claim that I, MYSELF, had broken it because it was not returned immediately after receival. Don't be mistaken, they would likely come up with another excuse to only refund you half of your money even if you returned it earlier than myself. The apple watch was not used a single day after my initial complaint, yet the customer service had the incredible nerve to claim that it was my fault. They somehow believe that I had bought the watch, and planned to break and return it. They genuinely believe that somebody would buy the watch and report damage the day after so that they could use it for a month, THEN break it in the exact way as described, THEN return it. Not even a legitimate scammer would plan that- logically, its just not cost efficient, practical, or useful. The customer service was vague and almost condescending.
Just because they have some sort of Amazon Renewed Certification does not mean it will be anywhere close to "like new" or excellent folks. You would think that for a company selling the same items tagged in progressively ascending order of quality (They have the same watch at different prices for "good" "Very Good" and "Excellent") would have an at least decent "Excellent" option. What an absolute joke and a horrible experience to ruin my week.
Just don't risk it. Heads you get an overpriced used Apple Watch. Tails, you dig yourself a $135 hole.