UPDATE
Well, I'm updating my review because fortunately this company has responded well to my situation. They sent me a completely new stove! Great! It has worked flawlessly the last 2 days, so I guess they and I got unlucky with the first one which was behaving strangely from the beginning. Nonetheless, they had supported me all the way, and that says a lot about at company and I hope it gives confidence to other costumers. I'm very happy. This stove is great and I like that it is compact having 5 burners and all touching sensors controls. It looks amazing at my kitchen.
------------------------------
UPDATE
Customer service has contacted me and they are trying to solve the situation.
------------------------------
After around 15 minutes of use, the upper left burner sensor control gets stuck at level 2. The rest of the burners work while you won't turn them off, otherwise they won't turn back on.
The behavior persists even if the stove is completely turn off and back on.
To get the stove to work again, I have to disconnect it from the wall plug and connect it again, until a few minutes of cooking that the weird behavior arise again.
After a week of trying to contact, one month ago Thermomate reply to me and sent me a new motherboard, which I did appreciate since I know that it's the main part of the whole stove basically.
As an experience engineer it was not complicated to replaced it and apparently the stove started to work fine but, sadly, it didn't resolve the issue, the problem is not gone and it behaves exactly as before.
Although I really like the stove and its format, unfortunately, a situation like this could be a really bad indication of quality and thus deserves a bad review.
I'm not willing to keep this monthly trial and error to try to fix it and after replacing a motherboard it could be anything.
Now it seems that it will be better to through this to the garbage and find another solution to my stove situation.
So be aware that the odds could be against you and get an erratic dysfunctional product as it happened to me.
thermomate 36 Inch Induction Cooktop, 9800W Built in Induction Stove Top, Electric Cooktop with 5 Boost Burner, 9 Heating Lev
3.8 | 259 ratings
Price: 399.99
Last update: 10-19-2024
About this item
5 Power Boost Burners: 9800W high power induction cooktop have 5 boost burners, including 2600W/3000W + 2000W/2400W + 2000W/2400W + 1600W/2000W + 1600W/2000W. Boost mode provides maximum power for a short period of 5 minutes, heats up faster, and quick cooking.
Safety Insured for Cooking: The 36 inch induction cooktop 5 burners can be timed independently from 1-99 minutes. You can let the stove rest and enjoy the rare leisure time. The induction stove top also has multiple safety protections including child safety lock, auto shutdown, high-temperature warning, over-heat protection, residual heat indicator and keep warm function.
9 Power Levels & Sensor Touch: The 9800W induction stove top has 9 power settings for precise heating and can be used for braising, frying, deep frying, stir-frying, roasting, and even boiling water. Ensure precise cooking control for a perfect cooking experience. Sensor touch control is easy to use, suitable for everyone.
Modern Induction Cooktop: 2-inch super slim black vitro ceramic glass modern design it takes up minimal space under the counter. The thermomate induction cooktop is compatible with magnetic cookware magnets that can be used to check the fit. If it is not compatible, " Uu " will be displayed.
Easy to Install: Please verify the Built in Induction cooktop is the right size for you: Product Size: 35.4"W x 20.5"D x 2.3"H, Cut Out Size: 33.86 W x 19.5"D x 2"H. Requests 220-240V with 3ft power cable. A smooth microcrystalline panel makes stains easy to wipe away with a damp cloth.
Safety Insured for Cooking: The 36 inch induction cooktop 5 burners can be timed independently from 1-99 minutes. You can let the stove rest and enjoy the rare leisure time. The induction stove top also has multiple safety protections including child safety lock, auto shutdown, high-temperature warning, over-heat protection, residual heat indicator and keep warm function.
9 Power Levels & Sensor Touch: The 9800W induction stove top has 9 power settings for precise heating and can be used for braising, frying, deep frying, stir-frying, roasting, and even boiling water. Ensure precise cooking control for a perfect cooking experience. Sensor touch control is easy to use, suitable for everyone.
Modern Induction Cooktop: 2-inch super slim black vitro ceramic glass modern design it takes up minimal space under the counter. The thermomate induction cooktop is compatible with magnetic cookware magnets that can be used to check the fit. If it is not compatible, " Uu " will be displayed.
Easy to Install: Please verify the Built in Induction cooktop is the right size for you: Product Size: 35.4"W x 20.5"D x 2.3"H, Cut Out Size: 33.86 W x 19.5"D x 2"H. Requests 220-240V with 3ft power cable. A smooth microcrystalline panel makes stains easy to wipe away with a damp cloth.
Product information
Warranty & Support
Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. You can find out more about the exceptions and conditions here.
Product Warranty: For warranty information about this product, please click here
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thermomate 36 Inch Induction Cooktop, 9800W Built in Induction Stove Top, Electric Cooktop with 5 Boost Burner, 9 Heating Level, Timer & Child Safety Lock, Sensor Touch Control, 240V
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Top reviews from the United States
JuanManuel
Update: Now I'm happy!
Reviewed in the United States on September 8, 2021
JuanManuel
Reviewed in the United States on September 8, 2021
Well, I'm updating my review because fortunately this company has responded well to my situation. They sent me a completely new stove! Great! It has worked flawlessly the last 2 days, so I guess they and I got unlucky with the first one which was behaving strangely from the beginning. Nonetheless, they had supported me all the way, and that says a lot about at company and I hope it gives confidence to other costumers. I'm very happy. This stove is great and I like that it is compact having 5 burners and all touching sensors controls. It looks amazing at my kitchen.
------------------------------
UPDATE
Customer service has contacted me and they are trying to solve the situation.
------------------------------
After around 15 minutes of use, the upper left burner sensor control gets stuck at level 2. The rest of the burners work while you won't turn them off, otherwise they won't turn back on.
The behavior persists even if the stove is completely turn off and back on.
To get the stove to work again, I have to disconnect it from the wall plug and connect it again, until a few minutes of cooking that the weird behavior arise again.
After a week of trying to contact, one month ago Thermomate reply to me and sent me a new motherboard, which I did appreciate since I know that it's the main part of the whole stove basically.
As an experience engineer it was not complicated to replaced it and apparently the stove started to work fine but, sadly, it didn't resolve the issue, the problem is not gone and it behaves exactly as before.
Although I really like the stove and its format, unfortunately, a situation like this could be a really bad indication of quality and thus deserves a bad review.
I'm not willing to keep this monthly trial and error to try to fix it and after replacing a motherboard it could be anything.
Now it seems that it will be better to through this to the garbage and find another solution to my stove situation.
So be aware that the odds could be against you and get an erratic dysfunctional product as it happened to me.
Images in this review
Bryan
Great cooktop, but boost is weird. LOTS of power when boost works!
Reviewed in the United States on April 5, 2023RICHARD PLUE
Game changer!
Reviewed in the United States on August 11, 2024Colorado
Dangerous: Randomly turns on/off by itself. Do not leave items on cook top!
Reviewed in the United States on February 21, 2022Holly Chalk
If you know what induction is, this is a great cooktop.
Reviewed in the United States on February 28, 2022
Holly Chalk
Reviewed in the United States on February 28, 2022
The product works absolutely great. We bought induction friendly pots and pans (that almost cost the same as the cooktop) and they do a perfect job. We also bought some induction-friendly cooking mats. Those keep the cooking surface from getting scratches. Together, we've found the whole cooking process is very easy and this product is a champ.
With that said, warranty information on this product is hard to find. The company is small and support seems like it would be low (though we have not needed any support). We figure, for $480, if we get 2 years out of it and need to buy a new one then we will still come out ahead vs a "name brand". However, we doubt we will have any problems with it as it seems the product is well built.
Images in this review
Laura Siemsen
Cooks fast
Reviewed in the United States on May 21, 2024Rosanna Edison
Can’t return wish I could.
Reviewed in the United States on December 17, 2020
Rosanna Edison
Reviewed in the United States on December 17, 2020
Images in this review
