Brian Davis
Original Review:
I was excited for this range hood. I got it installed. Tested the fan. Worked great. Tested the lights…. Nope! Lights are not working. How are you going to make this right, Vevor, or do I just have to return it to Amazon?
Update: 9-13-2023
I realized that I can't just simply send the hood back since it's not a Prime item. I've reached out to Vevor's customer service a few times now. It takes 24 to 72 hours to hear back from them each time. They believe the issue is a bad transformer and are sending me a replacement. I asked them for instructions on how to replace the transformer and they've sent me a short video showing someone in their warehouse ripping one out, but not showing how to put the new one back in. We'll see how this goes once I get the new transformer. It looks like it just clips in? I'm really hoping I don't have to solder.
Update: 9-29-2023
1 star to 5 stars for how the customer service team handled this issue to make it right. Then sent me everything I needed to fix the lights. The new transformer easily plugged when connecting to the lights and the board. The sent me a followup video showing how to plug the transformer in. Because the Transformer hadn't arrived by the time they had originally said, they took the initiative to send me a whole new range hood as a replacement. I didn't ask for the replacement, they just sent it. The new tranformer came a day before the replacement range hood, so I tried that first and it worked. I wrote to them letting them know that I hadn't opened the shipping box the replacement range hood came in and asked what they'd like me to do with that. I was expecting them to have me ship it back, which I would have been happy to do. They wrote back saying I didn't haven't to do anything as long as the issue was resolved. Problems are going to happen. What really matters is how sellers respond when there's a problem. Vevor is top notch.
The range hood itself is great! The suction is strong. The lights are bright. I like how the controls are physical buttons, so I can easily see their profile and know what I'm pressing instead of having to lower my head to look up at what I'm pressing. I'm 6'3" so, that might not be an issue for shorter people. Much better for me than the touch sensor buttons that are flush with surface. I also like that screws that hold the bottom face on are on the sides, rather than on the front and back. This means you don't see them, and the range hood is very clean and sleek looking.
| Air Flow Capacity | 900 Cubic Feet Per Minute |
|---|---|
| Material | Stainless Steel |
| Noise Level | 62 dB |
| Mounting Type | Built-In Mount |
| Included Components | 1 x Built-in Range Hood 1 x Duct 1 x Carbon Filter 1 x Remote Control 1 x Manual |
| Controls Type | Touch |
| Voltage | 110 Volts |
| Number of Speeds | 4 |
| Light Source Type | LED |
| Filter Type | Baffle |
| Specification Met | etl certification,etl listed |
| Manufacturer | VEVOR |
| Brand Name | VEVOR |
| Model Info | 4-Speed Touch & Remote Control |
| Item Weight | 33.9 pounds |
| Product Dimensions | 36 x 12 x 16 inches |
| Country of Origin | China |
| Item model number | 4-Speed Touch & Remote Control |
| Annual Energy Consumption | 135 Watts |
| Part Number | Insert Range Hood 36in 900CFM |
| Special Features | Stainless Steel,Led Lights |
| Airflow Displacement | 900 Cubic Feet Per Minute |
| Cooling Vents | 1 |
| Material Type | Stainless Steel |
| Batteries Required? | No |
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