Scott MacLean
My old dishwasher broke and began leaking, so it was time for a new one. I wanted a quality unit that did a good job washing, and that had a third rack on the top. I read some reviews, and this one looked like it fit the bill.
Best Buy delivered quickly, and I installed the unit myself. I was impressed with the quality and design, as well as the relative ease of installation.
One of the main features of this dishwasher, being highly energy efficient, is that it pops the door open at the end of the wash cycle, to aid in the drying of the dishes. This worked great...the first four times I used it. Then it stopped working, and it has never popped the door open since. This is a problem, because now your dishes end up sitting, soaking wet, and never drying - unless you happen to be around and remember to open the door manually.
A quick visit to the Samsung community support website and I discovered that there are MANY people who have this dishwasher who are experiencing the exact same problem: it works for the first 3-4 washes, and then never works again. It appears to be a design fault.
A second feature I wanted is the much vaunted "Smart Things" support, where you can hook the dishwasher to your Wifi, and control it via your phone. That way you can start the dishwasher remotely when you need to, or check on its status. This works great...except you have to enable it by pressing a button on the dishwasher. EVERY SINGLE TIME. You can't start the dishwasher remotely, because in order to enable the remote features, you have to first turn it on by pressing a button on the dishwasher. When the cycle finishes, it turns itself off again. This completely defeats the purpose of having remote control over the dishwasher! What an idiotic design decision!
Lastly, and most importantly, this dishwasher does not clean dishes ANYWHERE near as well as my old dishwasher did - a unit that cost half the price of this one. If there are many things on the main upper rack, the things on the top rack hardly get touched by spray, and remain dirty. I am OFTEN finding dishes on all of the racks that are still dirty after a wash cycle, and I end up running the wash cycle twice in order to get things clean, which kind of negates any energy or water savings.
So in conclusion, this dishwasher doesn't wash dishes very well, doesn't dry dishes at all, has major design faults, and the extra money I spent to get the Smart Things remote integration is a waste, because you have to manually press a button on the dishwasher first every time to enable it.
Choose a different dishwasher from a different manufacturer. I wish I had.
UPDATE: Samsung sent out a repair tech to fix the door under warranty. He replaced the solenoid that pushes the door open. He told me that he was "fixing one of these almost every day."
Result: It worked!!! For two whole days. Then it stopped working again. It's obviously a design fault. How did they not catch this widespread problem in product testing?? My original opinion remains: don't buy this piece of junk.
ANOTHER UPDATE: The unit is now 10 months old, the door release still works intermittently, but now the much marketed "linear wash" system has completely stopped working, and as a result the dishwasher no longer cleans dishes. What a PIECE OF JUNK this thing is, I'm sorry I spent my hard-earned cash on it. I'll now be spending even more money on purchasing an extended warranty for this lemon, because clearly I'm going to need it.
| Form Factor | Freestanding |
|---|---|
| Item Weight | 0.01 Ounces |
| Voltage | 120 Volts |
| Display Type | LED |
| Option Cycles | 7 |
| Manufacturer | Samsung |
| UPC | 887276296623 |
| Brand Name | SAMSUNG |
| Item Weight | 0.01 ounces |
| Product Dimensions | 29 x 30 x 34 inches |
| Part Number | DW80R9950UG |
| Special Features | Fingerprint Resistant, Sound Reduction System |
| Material Type | Stainless Steel |
| Batteries Required? | No |
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