Bear
I have purchased Bertazzoni appliances for my last two homes but I will never buy their products again because of poor customer service. In 2021 we bought all Bertazzoni appliances for our new home. The refrigerator was defective from day one, the doors and drawers didn’t seal causing frost to build up and the ice maker didn’t work. We reported the problems right away and the Bertazzoni authorized repair company advised that the doors should be replaced. Bertazzoni refused, but suggested other fixes, after 7 service calls we continued to have the same issues. We asked that they simply replace the fridge and they refused. Now because the parts for replacing seals and such were not received until after the warranty expired they are refusing to pay for any of the parts and service, even though these issues were reported within the first month of the warranty. Also we never received the Bertazzoni microwave, and after waiting a year, we had to find another brand that would fit the custom cabinet designed for their drawer microwave. Their customer service folks were rude, unresponsive and dragged out the repair until the warranty expired. Despicable behavior in my opinion.
| Brand Name | Bertazzoni |
|---|---|
| Model Info | MAST365DFMXE |
| Item Weight | 231 pounds |
| Product Dimensions | 25.1 x 36 x 35.8 inches |
| Item model number | MAST365DFMXE |
| Is Discontinued By Manufacturer | No |
| Installation Type | Freestanding |
| Part Number | MAST365DFMXE |
| Burner type | Gas |
| Drawer Type | Broiler |
| Color | Stainless Steel |
| Control Console | Touch |
| Fuel type | Dual Fuel |
| Material Type | Stainless Steel |
| Included Components | Dual Fuel Range |
| Batteries Included? | No |
| Batteries Required? | No |
