The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job

4.7 4.7 out of 5 stars | 58 ratings

Price: 17.32

Last update: 07-26-2024


Top reviews from the United States

booklover
5.0 out of 5 stars Handbook for All
Reviewed in the United States on April 13, 2021
The Empathetic Workplace by Katharine Manning is marketed as a guide for managers who address trauma in the workplace. It is much more than that. It is an easy-to-understand guide any of us can use at home, in a relationship, or on the job.
The author, who served as a counselor in high-profile cases like the Bernie Madoff and the Boston Marathon bombing, certainly is an expert on responding to victims in professional settings. Her new book is destined to become the go-to guide for managers. It is also an engaging handbook for parents, partners and anyone else who wants to become a better active listener.
For all of us blundering through personal or professional conversations we didn't expect, The Emphathetic Workplace is a step-by-step guide to dealing with complaints, surprises, revelations and friends in distress. That includes what to say when an allegation comes out of nowhere, when you suspect someone may be lying or when you possess information you are not able to share.
Can't think of the right words to lower the temperature of a conversation or to curtail a discussion that drags on aimlessly? Manning's guide delivers them.
And, unlike most workplace books, the author's kindness and compassion come through in every chapter, making it a delight to read.
Melanie G. Snyder
5.0 out of 5 stars Confidence-inspiring guidance every leader should have
Reviewed in the United States on August 2, 2023
Katharine Manning has crafted a clear, concise, confidence-inspiring roadmap that every organizational leader, supervisor and manager should have to empathetically and effectively support colleagues and staff (as well as anyone else in their circle) who may have experienced something traumatic and needs to talk about it, without feeling like they (the listener) need to serve as a therapist, counselor or problem-solver. One of the most practical, down-to-earth management/leadership books I've read in my decades of work in the corporate and non-profit worlds. Bravo!
Alexandra Weiss
5.0 out of 5 stars Wonderful insights
Reviewed in the United States on February 8, 2022
This book validated every thought I've had as an employee and manager over the past 20 years. It gave great insights into how to have a difficult conversation, and as a manager, I've employed these strategies wirh great success. Working in restaurants during the pandemic, every single one of my employees has faced trauma, as have I. In any industry, you must assume there has been trauma with your employees. Sure, empathy is not a learned attribute, however, this book teaches how to better tap into our empathy, the crux of our humanity, and take care of our employees. I'll call this a must read for managers, and am asking our ownership to purchase copies for all managers in the company. A very useful book and a great read.
SHP
5.0 out of 5 stars A must-have book - treasure trove of wisdom, insight, and practice advice!
Reviewed in the United States on April 6, 2021
Katherine Manning's book, the Empathetic Workplace, is a must-read. Manning does a masterful job of laying out a simple to use rubric for how to approach issues in the workplace, offering both amazing research and her personal experiences as tools. Her background is stunning and speaks directly to how empathy figures into workplace conflicts. Not only is handling these matters the "right thing" to do, it is also the efficient one. People who feel supported in the workplace also are better performers and more loyal to their workplace, and what she recommends is not only good from an ethics standpoint but it also just good business. And her thoughts are incredibly accessible and practical. This is the modern-day "Getting to Yes" - a book that everyone must have because there is so much wisdom on every page. Cannot recommend it more highly!
M. Leonard
5.0 out of 5 stars Important, timely resource for all
Reviewed in the United States on June 24, 2021
How can we create caring relationships in our workplaces, communities, and home life? Using the L.A.S.E.R. method Katharine Manning delivers an easy-to-remember process to guide us through everyday practices of caring for friends and loved ones to supporting strangers, co-workers, and everything in between. Excellent resource for all but especially important for those in community-facing positions and management roles.
Timothy Holland Bernardi
5.0 out of 5 stars An Urgent and Topical Guidebook
Reviewed in the United States on April 19, 2021
Managing a subject that can certainly be regarded as urgently topical, former Justice Department senior advisor Katharine Manning has compiled a concise guidebook that does not simply provide communication tools for managers and HR professionals, but also for anyone managing personal relationships impacted by the burdens that have we’ve all shouldered over the past 16 months. Foundationally, THE EMPATHETIC WORKPLACE re-introduces basic, effective skills in interpersonal communication. But its additional focus on the necessity to listen, acknowledge, share, empower and return (LASER) is worthy of consideration in a weary world. I highly recommend this read not only to business professionals and managers, but also parents, teachers, law enforcement and any other person who wants to better the process of safely and effectively reaching out. Bravo, Ms. Manning.
Faye
5.0 out of 5 stars Great read!
Reviewed in the United States on July 2, 2021
Great read! This thoughtful read is a must-have when navigating today’s workforce. Manning provides well-researched and actionable ways to create a responsible workplace.

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