Ordered a 13 for my daughter who wears a 12 currently. Returning them as they’re too small, and the hard rubber toe caps bite into the tops of her feet when she walks.
An update to my original review:
I received new boots from TopShoes and was happy that the return/replacement process was as easy as it was. The new boots suffered from the same thing as many others have stated/shown, namely, the tab that holds the 2 ends of the shock cord together pulled right off. With a small screwdriver (or tip of a knife blade - CAREFULLY), you can pop the locking tab open, reinsert the shock cord ends, and close it back up again. This is what I did, and I also melted the ends a bit with a lighter, so they were “thicker”, and stood less chance of pulling out again. I honestly can’t bump up my star rating because of the annoyance of having to do this with both boots before they were wearable. I don’t think I’d buy these again, in favor of getting something from a store that I can put my hands on before buying.
Now, for the good. Customer service reached out to me after I’d processed my return with amazon, and offered a free pair of boots (what I’m basing my updated on). My daughter does like the color, and they do fit better than the size I would normally buy for her (ordered up a size), and she’s not told me her feet get cold in them. As we’ve only recently had our first snow, I can’t attest to waterproofing, or if they’ll even work well when it comes to playing in the snow, but I’ve got my fingers crossed that there’ll be no more issues.
Your experience may differ, but mine has been pleasant, even if a bit annoying.