I bought a TecTecTec ULT-G Golf GPS Watch in June 2020. I liked it and bought another in October 2020. Within six months, the GPS course location function stopped working on the first watch and then a few months later it stopped working on the other watch. BOTH watches are now useless. Customer service (24 hour response by email) is clearly familiar with this apparent chronic problem.
First they ask you to: "Please reconnect and sync your watch with the phone application again and update the course manually. Also, please check the firmware version of the watch. Please go to Settings>About. After this, you need to reset the watch by pressing and holding the 4 corner buttons. Once you see BOOT, you may let go of the buttons. After that, you will be back on the main screen with the default date and time of Jan 1 12:00. Try connecting to the satellite and see if there are any changes. Make sure that you step outside and able to see the sky when connecting to the satellite. If you continue to have issues with the watch even after updating the course, please let me know and provide us your order ID number for this watch." This rebooting and re-syncing process does not fix the problem.
Next they tell you that they would like to proceed to an exchange of your TecTecTec Golf GPS Watch with another brand new one instead of having it sent for repair. They tell you to: "Please send the watch in complete packaging (charging cable, user's manual, and the box) to: TECTECTEC, 10685-B Hazelhurst Drive, Suite #13324, Houston, TX 77043. Inside the package you're returning; please put a note describing what the problem is so our team who will receive the package will know what's happening. Please do not forget to put this note inside the box, along with the RMA number, before you put it to mail. IMPORTANT NOTE: *THE INFORMATION REQUESTED BELOW MUST BE EMAILED BACK, DO NOT PUT THEM INSIDE THE PACKAGE* Please find below the information you need to email us so that we can process the replacement: 1. Name of the recipient of the new watch. 2. Address to where you can receive the replacement. 3. Phone Number (essential courier requirement). 4. Watch's Serial Number - printed on the front page of the user's manual, starts with TEC. 5. Tracking Number of the defective watch being returned to us (VERY IMPORTANT INFORMATION). Please note that there is no need to send the unit back to us via express shipping. (You may use USPS First Class mail, no need to get an insurance and no need for signature upon delivery). We will send out your new watch as soon as you send us a message with the above information and the tracking number of the returned watch.""
Who keeps the box, packaging and manual for a $100 golf watch? Who has time for all of this run-around? I sure don't. I'm going back to reliable old Garmin and forgetting about TecTecTec.
gfs