At this point, I cannot fully review the fountain itself in action because I have not quite reached this point. However, I can say that (before getting it operational) it is beautiful and everything we might have expected.
What I can do now is tell you about the amazing customer service I experienced when I had a problem with the pump. I recently assembled the fountain (no problems), and it looks great. But when I plugged in the pump, nothing happened. After working through the troubleshooting options, it was pretty clear to me that the pump was defective--not making any noise or vibration when connected to verified power. So I wrote to customer service and explained the issue. I asked that they please send a replacement pump.
Here is the big thing: I sent that email to them late on a Saturday afternoon. Within about 2 hours (late on a Saturday), I got a response from Jamie Alforque in Customer Service saying that, of course, they would send me a replacement pump. No questions asked. Just the reply that they would certainly send a replacement immediately. They did send it right away by FedEx , and I have since received it. Although I have not yet installed the pump into the fountain because it was a gift and is located at another house and I have not yet had that opportunity, I did plug it in under water to make sure it is functional. And it certainly is working.
I may update the review of the fountain itself later after we have it working. What I can say now is that Alpine's customer service, and that of Jamie Alforque in particular, is exceptional. And the fountain looks beautiful. I would definitely recommend that you can feel secure in ordering one of their fountains, assuming that it fits your decor and your application because if there is a problem, they will fix it. Based on my experience, they will do so rapidly, competently, and courteously. I wish all customer support were like this.
Thanks Jamie and Alpine, for the great support!
Alpine Corporation Mirror Waterfall Fountain with Stones and Lights - Zen Indoor/Outdoor Decor for Office, Living Room, Patio
4.3
| 1,824 ratingsPrice: 25.49
Last update: 06-01-2024
About this item
INDOOR ZEN FOUNTAIN: Mirror water fountain transforms your space into a restful oasis, and features an interior pump that keeps the water flowing - just plug it in!
RELAXING WATER FLOW: Water trickles from the top of the mirror onto the bed of rocks to mimic the sounds of a waterfall, adding ambiance to your living room, office, or hallway
MODERN AND NATURAL DESIGN: Reflecting mirror adds a cosmopolitan look while the relaxing, gentle water falling helps to bring a natural element to your space
INTEGRATED SPOTLIGHT: Included halogen light projects onto the waterfall, drawing attention to the soothing ripple of falling water while offering a soft light source
STANDING FOUNTAIN AND ONE-YEAR WARRANTY: Measures 24"L x 10"W x 72"H to fit almost any outdoor area and includes a one year manufacturer's warranty from date of purchase
RELAXING WATER FLOW: Water trickles from the top of the mirror onto the bed of rocks to mimic the sounds of a waterfall, adding ambiance to your living room, office, or hallway
MODERN AND NATURAL DESIGN: Reflecting mirror adds a cosmopolitan look while the relaxing, gentle water falling helps to bring a natural element to your space
INTEGRATED SPOTLIGHT: Included halogen light projects onto the waterfall, drawing attention to the soothing ripple of falling water while offering a soft light source
STANDING FOUNTAIN AND ONE-YEAR WARRANTY: Measures 24"L x 10"W x 72"H to fit almost any outdoor area and includes a one year manufacturer's warranty from date of purchase
Product information
Color | Silver |
---|---|
Material | Metal |
Brand | Alpine Corporation |
Special Feature | Lighted |
Product Dimensions | 24"L x 10"W x 72"H |
Item Weight | 46.2 Pounds |
Power Source | Corded Electric |
Manufacturer | Alpine Corporation |
Item Weight | 46.2 pounds |
Department | Home & Kitchen Patio, Lawn & Garden |
ASIN | B002NU32N2 |
Country of Origin | China |
Item model number | MLT102 |
Customer Reviews |
4.3 4.3 out of 5 stars
1,824 ratings
4.3 out of 5 stars |
Best Sellers Rank | #190 in Home & Kitchen (See Top 100 in Home & Kitchen) #1 in Floor-Standing Fountains #1 in Tabletop Fountains |
Is Discontinued By Manufacturer | No |
Finish types | Black |
Assembly required | Yes |
Batteries required | No |