I ordered the Homeschool Spanish Level 1-5 Set for my daughter back on September 30th after a friend enjoyed the system with their homeschooled children. But, we have not been able to use the product since. I purchased it through Amazon, which I later found out actually shipped from a third party called TwinSuns. When the order arrived, there was no code with the order. So I had contacted TwinSuns and explained to them that we never received the code. This process took a couple of months. But, they finally sent me the codes. I put the codes in and I was able to get it installed. I got as far as setting up her account and trying to run the first lesson. Then we had an issue with the microphone/earplugs. By this time it was Christmas and told her to just wait and we'll start Spanish the second semester. So then we get to January. We have tried running the program several times and now get an error message. I have uninstalled and reinstalled it several times and it just will not work. Before you ask, YES, my brand new laptop computer meets all the system requirements. So no, that is not the issue. At this point, I'd really like to just send they whole thing back for a refund, but I doubt they will refund me. Oh, and I might also add, I've not been able to get the disk with the extra material to work either. The whole thing has been a huge, expensive disappointment. I've sent an inquiry to Rosetta Stone directly hoping they can help. Otherwise, I'm not going to be happy throwing away a $140 and will definitely NOT be recommending Rosetta Stone to anyone.
Ricky Cavaness
Denise Francis
Yesenia