Years ago I purchased Fixit Utilities, upon the recommendation of my computer repair person. It worked so well all those years ago when my office computer wouldn't boot on Windows XP that, upon my husband's computer getting stuck in safe mode after a windows update and wouldn't boot, it was an attempt to avoid a costly computer repair at our local shop (not the best). When the disc arrived, it took hours to get to the part where it could be used to boot the computer. Once I found out how to do this, not from the instruction book or Fix it Utilities, but rather google and youtube searches, I was able to get the computer to boot normally. But since the original problem, computer freezes, was still an issue, I wanted to install Fixit on the computer. This took several more hours, as the instructions in the book did not work for installation. I was finally able to install it, and register the product, however the rest of the program will not load, and I simply don't have the time. This is an awful program compared to the awesome program it used to be. And that lack of instruction was made all the more frustrating by the fact that there is no way to talk to a real person to find out why! All help is automated, and none of it applied. I would recommend using a different program rather than this one if you have computer issues. Unlike it's previous version, this one is basicly trash, and that's where I will be throwing it when I drive to the local computer office to get it repaired!